Thursday, April 18, 2013

Etihad Airways introduces brand new ‘travel mall’ concept in Dubai (updated with video)

Ribbon-cutting to celebrate the opening of Etihad's travel mall in Dubai
Ribbon-cutting to celebrate the opening of Etihad's travel mall in Dubai
When two of the biggest names in Middle East aviation come together for a ribbon-cutting ceremony, you know something special is being launched.

That was the case today, when James Hogan (CEO of Etihad Airways) and His Highness Sheikh Ahmed Bin Saeed Al Maktoum (Chairman of the Dubai Aviation Authority and Emirates Group) united to celebrate the opening of the Etihad Travel Mall in Dubai.

By offering a “one-stop travel retail and check-in facility”, customers can visit the mall to purchase a ticket, check-in for a flight, drop off baggage and board an Etihad Express luxury coach bound for Abu Dhabi International Airport.

Etihad Travel Mall offers various services under one roof
Etihad Travel Mall offers various services under one roof
What’s more, the Etihad Travel Mall will also serve as the base for the airline’s Dubai and northern emirates sales teams.

“Etihad Airways was established with the mandate to become the best airline in the world. Now, as we approach our 10-year anniversary, an expanded vision is emerging. Etihad Airways is set on a trajectory to go farther and to also become the world’s best travel company,” commented Mr Hogan at the event.
“We will continue to look at ways in which we can offer a more seamless, enjoyable experience for our guests and ultimately transform the expectations of air travellers. This new facility is a demonstration of our commitment to our guests within our home market, offering a more comprehensive service with a complete one-stop location for all of their travel needs,” he added.

Here's a video of the Etihad Travel Mall's grand opening:

So what will you find at the mall? Well, three of the UAE airline’s subsidiaries have facilities within the facility:

  • Etihad Holidays, the leisure holiday division, offers exclusive rates on hotels and fully-inclusive holiday packages to destinations across the airline’s global network;
  • Hala Abu Dhabi, the destination management company, offers business and conference services as well as leisure arrangements for Abu Dhabi and the UAE for local and international visitors, including hotels, tours or tickets to events, such as concerts and the Formula1 Etihad Airways Abu Dhabi Grand Prix; and
  • HTM (Hala Travel Management), a joint venture with BCD Travel, offers the full range of corporate travel management services and solutions for clients across government and private sectors.
Also opening soon at the Etihad Travel Mall will be a variety of retail shops, including:
  • Relay, a newspaper, magazine, book and convenience store;
  • Hertz, the leading rental car service and Preferred Partner of Etihad Airways;
  • Arab Link, a money transfer and currency exchange service by Abu Dhabi Islamic Bank;
  • Jones the Grocer, the gourmet food emporium and café.


  1. I think this is a great opportunity to demonstrate what is possible in the emerging cutting edge of air travel. Personally I would like to see space catered to helping travellers arrive well.

    Are there any Spa facilities for fliers before they depart? Are they up to date with the latest tools to enable healthy flying?

    This trend is developing, IHG and its Evenhotel brand is heading in this direction, it looks like there is scope for development in many guises.

  2. Video you have placed in this post is not working so that I can’t able to see this travel mall. Can you republish your content?


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