Well, here’s another incident that’s being covered in the media today. New footage has emerged that shows a China Eastern Airlines employee trying to fling a steel chair at a passenger in Beijing airport.
The video was initially uploaded on Chinese website YouKu and received more than 100,000 hits, with the airline even asking for it to be removed.
The heated exchange between airline worker and passenger was captured on video by American journalist Matt Sheehan, who was also travelling on the China Eastern Airlines flight. You can view the footage and Matt’s commentary below, as he recalls the incident for Beijing Cream website.
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Apparently the situation arose due to a delayed flight with incorrect information being communicated about boarding gates, which left passengers shifting from gate to gate without actually boarding.
With frustration growing, a group of passengers eventually found China Eastern Airlines staff and demanded to know the reasons behind the repeated misinformation. Apparently some insults were directed at the employees, together with demands for compensation.
This is where the chair-thrower (i.e. China Eastern Airlines manager) arrives, initially trying to calm down the group of passengers. However, after refusing to offer compensation, a male passenger threw a newspaper into the manager’s face.
The manager actually remained calm and started to walk away. However, he was then struck in the face by a water bottle and lost his temper. As you’ll watch in the video, the manager tried to throw a chair at the bottle thrower, only to be restrained by his colleagues. Eventually a more senior China Eastern manager arrived and settled the crowd.
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The unhappy passengers were taken to the correct gate (where around 100 other passengers were already located) and left only their flight with a four hour delay.
What are your views on the situation? Do you sympathise with the employee or were the passengers justified due to continued misinformation? As always, please feel free to share your comments here, and you can also get in touch on Facebook, Twitter and Google+ - I look forward to connecting with you!
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