Video footage from the incident, filmed by a passenger, is doing the rounds online and shows the shocking aftermath of extreme turbulence. You can watch it below, and keep reading for further details.
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Alan Cross, who was also travelling on the flight, told ABC News that passengers were warned about impending turbulence and that the breakfast service would be temporarily suspended.
Soon after the seatbelt sign came on, the captain ordered all flight attendants to be seated, at which point the flight encountered turbulence that felt 'like being in an elevator with a cut cable or free-falling from some amusement park ride.'
While the video footage shows the aftermath of the turbulence, it doesn’t capture the moment that everything not tied down (including coffee cups, cutlery and even a handful of people) hit the ceiling, according to Cross.
However, to Singapore Airlines’ credit, the crew was quick to response and the mess was cleaned-up within an hour.
“The cabin crew was amazing in the aftermath, as were fellow passengers who helped everyone around them then in a calm and efficient clean-up,” stated Cross, adding that they even checked for passenger injuries and handed out boxes of chocolates once the plane landed.
“Eleven passengers and one crew member sustained minor injuries when the aircraft experienced a sudden loss of altitude and were attended to by medical personnel on arrival at Heathrow Airport,” Singapore Airlines commented in a statement. “Seat-belt signs were on at the time and meal services had already been suspended.”
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